Frequently Asked Questions

Curious about our product? Below is a list of frequently asked questions for your reference.

Host FAQs

 

Q:

I have an announcement to make to the entire space. How do I go about this?

A:

If you want to make an announcement during an event, you will click on the chat icon in the left hand toolbar and select “Everyone.” The “Nearby” chat option allows you to contact people in your interaction radius.



For video announcements, find a microphone object and stand on it to address the entire room (this will only address the room you're in, not the entire space).

Q:

What games can we host in the space?

A:

We have a variety of games available:

- Poker
- Set
- Tetris
- Chess
- Pictionary
- Sudoku

We can also collaborate with you to add options we might not have thought of yet!

Q:

Can passlists be updated?

A:

The passlist is uploaded to your event space within 24 hours of the event. Multi-day events allow for one passlist update at the beginning of the day. For attendees added after the start of the event, there is a fee of $10/attendee (this does not include guests of honor and speakers).

Q:

What is a passlist?

A:

A passlist is a guest list which the client submits to their producer in advance of their event. It is a CSV file consisting of three columns: name, email, and affiliation. Only the emails on this list will have access to the space. The Virtual Attendant will be available via email to field requests of guests to be added to the passlist or if an attendee had an error upon registration (e.g. misspelled email).

Q:

What is a Virtual Attendant?

A:

A Virtual Attendant is a real-life human being who will be present in your event space to answer questions and troubleshoot login issues via a custom help desk email created for the event. They are also available to manage attendees, which includes banning people from the space.

Q:

What are my payment options?

A:

Events are to be paid in full upon receipt of invoice in advance of the event. Methods include credit card or check. Direct deposit payments are possible, but these are handled on a case-by-case basis.

Q:

How far in advance can I schedule an event?

A:

Ideally, within six to eight weeks of the event. The soonest deadline we can accommodate is three weeks before the event, but it will come at a premium cost.

Q:

How is pricing determined?

A:

Factors that determine the cost of an event include:

​- Capacity
- Operational space building
- Video processing
- Virtual Attendant
- Custom creations and room builds
- Passlist

Q:

What are the limits on the event capacity? What happens if we need to increase capacity? What happens if an event hits capacity?

A:

Currently, the event capacity is 500 attendees. Increasing capacity is possible if ample time is given before the event. Please note that you will be charged the difference between the previous capacity price and the current. When the event hits the maximum number of attendees allowed in the space, new attendees will not be blocked from entering, but the server quality will degrade.

Q:

Can my team rehearse in the space?

A:

In-space rehearsals are available pending creation of the map. Guest counts will be limited for this access and will need to be coordinated with your producer in advance.

Q:

What is the poster submission process?

A:

As soon as the contract has been signed and the client has been invoiced, your producer will send you a link to a form which requires the submission of poster files, in addition to information about the submitter (name, email address, etc.). The files is a single-page PDF at 16:9 aspect ratio.

Q:

What kinds of events can be hosted?

A:

We have hosted a variety of events, including (but certainly not limited to):

- Conference (both single-track and multi-track)
- Poster session
​- Bar Mitzvah
- Grad student meet-up
- Visit Days
- Cocktail party
- Haunted house
- Art gallery
- Ball
- Happy Hours
- Science Fairs
- Job Fairs

Guest FAQs

 

Q:

How do I interact with posters, TVs, livestreams, etc.?

A:

When you are within the interaction radius of an object, the object will glow. When you see this glowing outline, press the X key on your keyboard. It will enlarge the content you wish to view. Press the X key again to reduce.

Q:

If I want to connect with a specific fellow attendee, how can I find them in the space?

A:

On the left side bar, you will find an icon with the number of attendees in it. Click on the icon. Search for the attendee’s name. You will see their name and affiliation, in addition to the option of “chat,” “locate,” or “block.” The locate option will draw a literal line to that person’s avatar, provided that they are in the event space.

Q:

When I’m in an event, how can I see what programming is coming next?

A:

On the left side bar, there is a calendar icon. Clicking on it will display upcoming programs within the event and the room they are hosted in. Clicking on the room name will allow you to locate it by displaying a literal line from your avatar to the room.

Q:

What is an interaction radius?

A:

An interaction radius is the radius within which you can see other attendees’ videos on your screen. This term also applies to any “rug” or “table” you see, be it near a poster, a TV, or under tables and chairs. Those spaces will broadcast to only those on the rug or at the table, so people outside of that private space cannot listen in on your conversations and interactions. Unlike Zoom or other video chat platforms, you do not have to interact with everyone in the entire space.

Q:

Can I share my screen while in the event space?

A:

Yes, you can. The bottom toolbar has this option. We recommend selecting “window” or “tab” rather than “full screen.” Those in your interaction radius will see what is on your screen.

Q:

What do I do if my avatar is stuck?

A:

Before you attempt troubleshooting, please ensure that you are using Chrome or Firefox on a web browser. First, refresh the tab where Virtual Chair/Curtain is playing. If that does not resolve the issue, clear your browser cache.

Q:

What is the process for getting into the event?

A:

Depending on the event set-up, guests can access the space by being on a passlist or entering a password. If the event uses a passlist, guests must use the email address with which they registered.

Q:

Which devices can I use to access the Virtual Chair/Curtain space?

A:

For the best experience, we recommend using a computer (Mac or PC) and a Firefox or Chrome browser.